Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs) – Hina Jewels

We’ve compiled answers to some of the most commonly asked questions to help you shop with confidence at Hina Jewels.

💍 What type of jewelry do you sell?

We specialize in high-quality artificial and cosmetic jewelry, including:

• Necklaces

• Earrings

• Bangles

• Finger Rings

• Complete Jewellery Sets

📦 How long does delivery take?

We deliver nationwide across Pakistan within 3 to 5 working days after order confirmation.

💸 What are your shipping charges?

• We charge a flat shipping fee of Rs. 250.

• Free shipping is available on all orders above Rs. 3,000.

🔁 Do you offer refunds?

Yes, we have a 5-day refund policy. If you're not satisfied with your order, you may request a refund within 5 days of delivery. Items must be unused and in their original packaging.

🔄 Can I exchange a product?

Currently, we do not offer product exchanges. However, you can request a refund and place a new order.

📲 How can I contact Hina Jewels?

You can reach us easily via:

• WhatsApp: +92 316 4871838

• Email: hinajewells@gmail.com

We are always happy to assist you!

🧾 How can I track my order?

Once your order is confirmed and dispatched, we will send you tracking details via WhatsApp or email.

👶 Do you sell products for children?

Our products are primarily designed for adults. We do not knowingly sell to individuals under the age of 13.